Privacy Policy

1. Scope Of This Policy

This policy covers the website operated at canterburysweets.autos and every page, form and communication channel that carries the name of Chamba Drilling Services LLC. It applies to information collected through the website contact form, by email to orders@canterburysweets.autos, by telephone to +14408800968 and in the ordinary course of delivering drilling services to clients.

The policy does not apply to third party websites that may be linked from our pages, nor to the internal systems of client organisations that receive our reports. Where a client provides us with personal information about its own staff or contractors, that client remains responsible for ensuring it has a lawful basis to share the information with us, and we will handle the information strictly for the purpose of the engagement.

Certain project records, such as borehole logs, laboratory submissions and well construction diagrams, are technical records rather than personal records. Those technical records are governed by the terms of the relevant service agreement and by the professional standards that apply to drilling and geotechnical work. Where a technical record contains personal information, this policy applies to that personal information as well.

2. Information We Collect

We collect information that you choose to provide, information generated automatically as you use the website and information created during the delivery of services. The categories below describe the types of information we handle and the situations in which they arise.

Information you provide directly

• Your name, email address, telephone number and organisation when you complete the contact form.
• The subject and body of any message you send us, including site descriptions and project requirements.
• Billing and invoicing details provided when an engagement is formalised.
• Information provided during telephone calls, including call notes and follow up requirements.
• Documents you send for review, such as drawings, specifications and prior investigation reports.

Information generated automatically

• The internet protocol address of the device used to reach the website.
• The browser type, operating system and screen characteristics of that device.
• The pages visited, the time of each visit and the address of any referring page.
• Summarised server records used to maintain availability and diagnose faults.

Information created during service delivery

• Site access details, gate codes and contact names for the individuals who receive our crews.
• Attendance records, safety briefing acknowledgements and incident reports.
• Names of client representatives who attend progress meetings or receive reports.

We do not ask for sensitive categories of personal information, and we ask that you do not send such information through the website form. If sensitive information is genuinely required for a project, our team will agree a secure method of transfer with you in advance.

3. How We Use Information

Information is used to answer enquiries, prepare proposals, deliver drilling services, maintain accurate project records and keep the website working securely. The list below sets out the specific purposes for which we process personal information.

• Responding to enquiries submitted through the contact form, by email or by telephone.
• Preparing scopes, quotations and programme schedules for prospective clients.
• Planning crew mobilisation, site access and sampling logistics.
• Issuing daily reports, compiled boring logs, well records and final deliverables.
• Raising invoices and maintaining financial and tax records.
• Maintaining the security and availability of the website and its supporting infrastructure.
• Detecting and preventing fraudulent or abusive use of our systems.
• Complying with safety, environmental and record keeping obligations that apply to our work.

We do not sell personal information, and we do not use personal information for automated decision making that produces legal effects. Any profiling we conduct is limited to summarising website usage patterns in aggregate so that we can improve the clarity and performance of our pages.

4. Legal Bases For Processing

Where the law requires us to identify a legal basis for processing personal information, we rely on the bases set out below. The basis chosen depends on the context in which the information was collected and the purpose for which it is used.

Performance of a contract

We process information where it is necessary to enter into or perform a contract with you, such as delivering the drilling services described in an accepted proposal or paying the invoices that arise from that work.

Legitimate interests

We process information where it is necessary for our legitimate interests, provided those interests are not outweighed by your rights. These interests include responding to business enquiries, securing our systems and improving the services we offer.

Consent

Where you have given clear consent, we process information for the specific purpose explained at the point of collection. You may withdraw that consent at any time, and withdrawal does not affect processing carried out before the withdrawal took effect.

Legal obligation

We process information where it is necessary to comply with a legal obligation, including tax, accounting, workplace safety and environmental reporting requirements that apply to a drilling contractor.

5. Cookies And Similar Technologies

The website may place small text files known as cookies on your device. Cookies help a site remember your preferences and understand how pages are used. We keep cookie use to a minimum and do not deploy advertising cookies or cross site tracking cookies on this website.

Strictly necessary cookies support core functions such as security and page delivery, and the site cannot be operated reliably without them. Preference cookies remember choices you make, such as a display setting. Analytics cookies, where present, record visits in a form that does not identify an individual person.

Most browsers allow you to block or delete cookies through their settings. Blocking strictly necessary cookies may prevent parts of the website from working correctly. Where local law requires us to obtain consent before setting non essential cookies, we will present a clear choice and will not set those cookies until you agree.

6. Website Analytics

We review aggregate visitor statistics so that we can understand which pages are useful and where readers encounter difficulty. Analytics data is examined in summary form and is not used to build a personal profile of any visitor. Reports we produce from this data describe totals, averages and trends rather than individuals.

Where analytics are provided by a third party processor, that processor acts under a written agreement that limits its use of the data to providing the analytics service. Configuration settings are chosen to reduce the amount of personal data collected, and internet protocol addresses are truncated or anonymised wherever the tool allows.

If you prefer not to be counted in website analytics, you can enable the do not track preference in your browser or install a widely available analytics blocking extension. We honour recognised opt out signals to the extent the tools we use support them.

7. Project And Client Records

Drilling and geotechnical work generates detailed records that must be preserved to support the safety of the public, the quality of engineering decisions and the proper administration of contracts. These records include borehole logs, sample registers, monitoring well construction details, core photographs, equipment service histories and correspondence with the client and its consultants.

Where a project record identifies an individual, that individual holds the same rights described in this policy. However, some records must be retained for a defined period regardless of a deletion request, because the law, a professional standard or a contract requires preservation. In those circumstances we will explain the reason for retention and restrict processing to the purpose that requires it.

Client records may be shared with the client itself, with its nominated engineering consultant and with the laboratories that test the samples. Sharing is limited to the information needed to complete the agreed work, and the recipients are expected to safeguard the information in line with their own professional obligations.

8. Sharing With Service Providers

We rely on a small number of trusted service providers to operate the business and the website. These providers process information only on our documented instructions and are bound by confidentiality and security terms. The categories of provider we use are listed below.

• Website hosting and content delivery providers that keep the site online.
• Email and communication providers that transmit and store correspondence.
• Accounting and payroll providers that maintain financial records.
• Independent testing laboratories that analyse soil, rock and water samples.
• Equipment suppliers and specialist repairers who support our rig fleet.
• Professional advisers such as insurers, auditors and legal counsel.

We do not permit service providers to use personal information for their own marketing purposes, and we review the security practices of our providers when contracts are renewed. Where a provider is located outside our own jurisdiction, we take steps to ensure an equivalent level of protection applies to the information.

9. Disclosure For Legal Reasons

We may disclose information where we are required to do so by law or where disclosure is necessary to protect the rights, property or safety of Chamba Drilling Services LLC, our staff, our clients or the public. Examples include responding to a valid court order, cooperating with a regulatory investigation or reporting a serious safety incident to the relevant authority.

Where we are permitted to do so, we will tell the affected individual that a request for information has been received, so that the individual has an opportunity to respond. Where disclosure is prohibited by law or would prejudice an investigation, we will not be able to provide that notice.

Information may also be disclosed in connection with a corporate transaction such as a merger, acquisition or the sale of assets. In that event the recipient will be required to honour this policy in respect of information that has already been collected.

10. Data Retention

We retain personal information only for as long as it is needed for the purpose for which it was collected, for the period required by law or for as long as a professional standard requires the underlying record to be kept. Retention periods are reviewed at least annually, and information that is no longer needed is deleted or irreversibly anonymised.

• Enquiries that do not lead to an engagement are retained for a limited period and then removed.
• Project records are retained for the period required by contract and by relevant professional standards.
• Financial and tax records are retained for the period required by applicable law.
• Website analytics records are retained in aggregate form and are refreshed on a rolling basis.
• Safety and incident records are retained for the period advised by our insurers and regulators.

When a retention period ends, digital records are removed from active systems and from backups as the backup cycle expires. Paper records are destroyed by a secure method that prevents reconstruction of the information.

11. Data Security

We maintain technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration and disclosure. Measures are chosen in proportion to the sensitivity of the information and the risk that a compromise would present to the individuals concerned.

• Access to systems is limited to staff and contractors who need it for their role.
• Authentication controls protect administrative and email accounts.
• Transport encryption protects information moving between your browser and our servers.
• Backups are taken regularly and tested so that records can be recovered after an incident.
• Staff receive guidance on handling personal information and on recognising phishing attempts.

No method of transmission or storage is completely secure, and we cannot promise absolute security. If we become aware of a breach that is likely to result in a risk to the rights of individuals, we will notify those affected and the relevant authority without undue delay, in line with applicable law.

12. International Transfers

Our operations are based in the United States, and information is primarily stored on systems located in the United States. Some service providers may process information in other countries, particularly where a provider operates data centres in more than one region.

Where information is transferred outside its country of origin, we take steps to ensure that an appropriate level of protection travels with it. Those steps may include contractual safeguards, a review of the provider security programme and confirmation that the provider is subject to a recognised privacy framework.

If you would like more detail about the safeguards that apply to a particular transfer, please contact us using the details in the final section of this policy and we will provide the relevant information.

13. Privacy For Children

The website and the services described on it are intended for businesses, public agencies and professional practitioners. They are not directed at children, and we do not knowingly collect personal information from children. If you believe that a child has provided information to us, please contact us so that we can remove it.

Where a project requires consultation with a school, a community group or another organisation that serves young people, any personal information collected in that context is handled under the direct supervision of the responsible adult organisation and is limited to what the consultation requires.

14. Your Privacy Rights

Depending on where you live, you may hold a number of rights in relation to your personal information. We will honour these rights to the extent required by applicable law and will explain any limitation that applies to a particular request.

• The right to be informed about how your information is collected and used.
• The right to request access to the personal information we hold about you.
• The right to request correction of information that is inaccurate or incomplete.
• The right to request deletion of information that we no longer need to retain.
• The right to request restriction of processing in defined circumstances.
• The right to object to processing based on legitimate interests.
• The right to request portability of information you provided to us.
• The right to withdraw consent where processing is based on consent.

To exercise a right, contact us using the details below. We will verify your identity before acting on a request and will normally respond within the period allowed by law. There is no charge for a reasonable request, although we may charge for requests that are manifestly unfounded or excessive.

If you are not satisfied with our response, you may lodge a complaint with the privacy regulator that has jurisdiction over our activities. We would appreciate the opportunity to resolve your concern directly before you take that step.

15. Marketing Communications

We may send occasional updates about our drilling services, programme availability and technical notes to clients and contacts who have expressed an interest in our work. These messages are sent only where we have a lawful basis to do so, and every message includes a straightforward way to opt out.

If you opt out of marketing, we will retain a minimal record of your preference so that we do not contact you again by mistake. We will still send service messages that are necessary to administer an active contract, such as scheduling confirmations and invoice notifications.

We do not share contact details with third parties for their own marketing purposes, and we do not purchase marketing lists that contain personal information collected without appropriate consent.

16. Third Party Links

Our website may contain links to websites operated by other organisations, including regulators, industry bodies and suppliers. Those websites are not under our control, and this policy does not apply to them. We encourage you to read the privacy notice of any website you visit after leaving ours.

The inclusion of a link does not imply endorsement of the linked organisation or its content. We are not responsible for the accuracy, availability or privacy practices of external websites, and we accept no liability for information you provide to them.

17. Changes To This Policy

We review this policy periodically and may update it to reflect changes in our practices, in technology or in the law. When we make a material change, we will update the date shown at the top of the page and, where appropriate, provide a more prominent notice on the website.

Continued use of the website after a revised policy takes effect indicates that you accept the updated terms. If you do not agree with a change, please stop using the website and contact us so that we can address any concern you may have about information already provided.

18. How To Contact Us

If you have a question about this policy, a request about your personal information or a concern about how your information has been handled, please contact our team using the details below. We treat privacy enquiries as a priority and aim to acknowledge every request promptly.